To keep the shipping cost down for our customers, we use USPS for most items. Some larger items will be shipped via FedEx or UPS. However, you will be given the cheapest rate possible. For International Orders, Please be advised that longer items such as clubs in general, do not qualify for first class mail rates. Priority International must be selected. Most clubs are custom built, so it will take 10-15 business days for you to receive your item. During busy times, it may take a bit longer but we will inform you if there are any delays.
You may return most unused items within 30 days of delivery for a full refund. Used, undamaged items, you may return within 15 days with prior approval. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Most products have a 1 year warranty from defects and will require special authorization before returning. Please call 763-442-9234 for any other questions on returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Approved returns should be sent to the following address:
Ron's Custom Clubs
13852 Lily Dr
Rogers, MN 55374
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some international destinations have length restrictions.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight and length-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All prices are in USD